Estrella Mountain Community College at the West-MEC Southwest Campus is hiring Student Services Support staff to work under a learning college philosophy (https://www.estrellamountain.edu/learning-college). This position will provide customer service assistance in a professional environment to support the student services needs for current and prospective students.
**This position will be held at the Estrella Mountain Community College offices located at the West-MEC Southwest campus in Buckeye.**
40% - Provides front line and phone customer service to students in person and/or over the phone with admissions, registration and general advisement questions
30% - Responds to incoming/outgoing telephone calls
25% - Follows detailed processes, procedures, and policies
5% - Performs other assigned duties that are commensurate to the grade level of the position and specific to the needs of the EMCC offices at the West-MEC Southwest Campus
- High school diploma or GED
- Experience with providing customer service in person and over the phone
- Experience working in multifunctional environments
- Experience using Microsoft Office Suite or similar software
- Experience working with a diverse student population
- Demonstrated ability to communicate policies and procedures
- Demonstrated ability to multi-task
- Experience working in an office setting
- Experience working in higher education
- Experience processing registration
**This position will be held at the Estrella Mountain Community College offices located at the West-MEC Southwest campus in Buckeye.**
Applications will be reviewed as they are received.
The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Please include with your cover letter a Letter of Interest detailing a summary of qualifications and a philosophy statement explaining how you in this role will support Estrella Mountain's Learning College initiative and student success. For more information about the Learning College Principles, please visit our Learning College site.