EMCC Jobs and Employment

Student Business Services Support Staff

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Student Business Services
Summer: M-TH 12:15PM - 6:30PM, Fall/Spring M-TH 1:00PM - 6:00PM, F 12:00PM - 5:00PM
Salary Range: 
Benefits Eligible: 
Job End Date: 
June 30, 2021
Application Due Date: 
Sunday, January 24, 2021
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

Provide front-line and phone customer service for Student Business Services by processing student payments, posting fees, responding to student, faculty, and staff inquiries.

Essential Functions: 

50% - Assisting students via phone and in person with student account inquiries, tuition and fee payments, payment plans, third party authorizations, tuition waivers, due dates, financial aid disbursements and student ID's

20% - Assist staff with petty cash, account inquiries, departmental deposits, and disbursement of payroll checks

10% - Maintain daily cash drawer and reconcile cash, credit and check transactions

10% - Contact and respond to students concerning refunds, tuition due dates, and outstanding balances via a high volume of incoming/outgoing telephone calls

10% - Performs other related duties as assigned

Minimum Qualifications: 

1. High school diploma or GED
2. Experience providing customer service, in person, by telephone and email
3. Experience with cash handling
4. Experience using Microsoft Office or similar software

Desired Qualifications: 

1. Two (2) years or more experience in customer service
2. Experience using an online student information system
3. Experience working in higher education
4. Experience in processing, maintaining, and monitoring student accounts and tuition payments

Special Working Conditions: 

This is a temporary position.

Special Notes: 

Work hours may be adjusted for Summer and high peak hours.

Learning College Letter of Interest

Please include with your cover letter a Letter of Interest detailing a summary of qualifications and a philosophy statement explaining how you in this role will support Estrella Mountain's Learning College initiative and student success. For more information about the Learning College Principles, please visit our Learning College site.

The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its program or activities.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.