Provide front-line and phone customer service for Student Business Services by processing student payments, posting fees, responding to student, faculty, and staff inquiries.
60% Assisting students via phone and in person with student account inquiries, tuition and fee payments, payment plans, third party authorizations, tuition waivers, due dates, financial aid disbursements and student ID's
15% Assist staff with petty cash, departmental deposits, and disbursement of payroll checks. Maintain daily cash drawer and reconcile cash, credit and check transactions
15% Contact and respond to students concerning refunds, tuition due dates, and outstanding balances via incoming/outgoing telephone calls, participates in student outreach.
10% Performs other assigned duties that are commensurate to the grade level of the position.
High school diploma or GED
Experience providing customer service, in person, by telephone and email
Experience with cash handling
Experience using Microsoft Office or similar software
Two (2) years or more experience in customer service
Experience using an online student information system
Experience working in higher education
Experience processing, maintaining, and monitoring student accounts and tuition payments
This is a temporary position.
Work hours may be adjusted based on department need.
Please include with your cover letter a Letter of Interest detailing a summary of qualifications and a philosophy statement explaining how you in this role will support Estrella Mountain's Learning College initiative and student success. For more information about the Learning College Principles, please visit our Learning College site.