EMCC Jobs and Employment

Computer Commons Learning Facilitator 1

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Computer Commons/Academic Affairs
25 hours a week will vary with flexible scheduling: Mon -Thur: 7:00am - 10pm; Fri: 7:00am - 4:30pm; Sat: 8am-2pm
Salary Range: 
Benefits Eligible: 
Job End Date: 
This position runs from semester to semester.
Application Due Date: 
Friday, June 30, 2023
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

Estrella Mountain Community College Computer Commons is hiring a Learning Facilitator 1 to work under the Learning College Philosophy where learning happens anyway, anytime, anyplace. 

This position supports students with both on campus in the Computer Commons and online through (virtual) tutooring services in the areas of Microsoft Office applications, BPC, CIS and CSC courses. This position also assist with resetting Maricopa MEID passwords,  Find/Reactivate MEID's and customer service support of daily operations in a computer lab setting. 

Essential Functions: 

40% - Provide one-on-one tutoring for Instructional Computing Courses in (BPC, CIS AND CSC) on campus in-person or virtually by appointment

30% - Assists sudents with software and hardware issues related to computers and laptops

15% - Assist with front desk support (answering phones, screening calls with transfering or online assistance) and statistical data record keeping for tutoring and services offered

10% - Maintains the assigned Computer Commons  Laboratory with  (printers, scanners, copy machines and restocking of computer lab equipment and supplies). 

5% - Performs related duties to support the Student Service Specialist with make-up testing when needed this will commensurate to the level of the position.

Minimum Qualifications: 
  1. High school diploma
  2. Completion with an “B” or higher grade in Microsoft Office 2019 course (e.g. CIS105)
  3. Computer equipment with hardware and software knowledge
  4. Effective oral and written communication skills and understanding the characteristics of good customer service
  5. Access to high-speed internet and technological tools used to perform online tutoring and assist students in a virtual environment.  This may include, but not limited to, a computer, webcam, microphone, and headset.
  6. Experience with administrative duties in an office and open-lab setting.
  7. Some knowledge of data inputing and confidentuality record keeping in an educaltional  environment. 
Desired Qualifications: 
  1. Associates of Applied Science Degree or higher
  2. Completion with an “A” grade in one or more computer programing courses (e.g. Java, C++, C#, Visual Basic, SQL, Python)
  3. Experience handling confidential information (student records)
  4. Experience with front line customer service
  5. Experience multi-tasking in a busy high-level learning environment
Special Working Conditions: 
  • This position may require long hours of standing or sitting.
  • This position may require prolonged computer usage.
  • This position may require to lift 30 - 50 pounds of force occasionally, push, pull or otherwise move objects/machinery.
Special Notes: 
  • This position requires high level knowledge of Microsoft Office Suite. 
  • The candidate needs to be patient and supportive to students and their learning. Tutors need to adjust their approach based on what the student needs and where they are struggleing.
  • Flexible to attend training meetings.
  • Must be dependable and available during peak times throughout the semester.
  • This positions is open until filled.
  • Unofficial transcripts are required when submitting an application.

The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its program or activities.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.