EMCC Jobs and Employment

Welcome Center Technician (multiple positions)

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Welcome Center
Salary Range: 
Benefits Eligible: 
Job End Date: 
June 30 2024
Application Due Date: 
Friday, December 15, 2023
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

The Career & Education Planning (CEP) department includes Advisement, the Career and Transfer Center, and Testing Services. The Welcome Center Technicians are the first point of contact for students seeking assistance in these areas at Estrella Mountain Community College. This position assists in creating a welcoming environment; ensuring timely and equitable access to student services; and making appropriate referrals to other services on campus. Welcome Center Technicians are expected to demonstrate outstanding customer service and treat each individual with respect and kindness making their experience with Estrella Mountain Community College a positive one.

This position will provide support with enrollment steps, check-in, appointment scheduling, data entry, reviewing student files, processing reports, maintaining and organizing the front desk, assisting with events and meetings, and performing other duties as assigned. Successful candidates should be willing to learn and share information about college resources and have a genuine desire to help students succeed. Staff are expected to be professional, courteous, and friendly when working with students and staff in-person, virtually, or on the phone.

Essential Functions: 

50% - Greets all visitors, including students, staff, and community members; assists students with enrollment process; checks students in for one-on-one sessions; schedules appointments, maintains student usage data; monitors wait times; and uses effective customer services skills to keep students informed.

40% - Welcomes students to the department and explains how to use our services; responds to inquiries generated virtually or by phone in a polite and professional manner; This position will also work in the Registration Room and work on answering phones, outgoing phone campaigns, and self-service assistance; maintains online resources; participates in office functions as assigned.

10% - Other duties as assigned

Minimum Qualifications: 
  • Experience providing direct front-line customer service.

  • Experience working with diverse populations.

Special Working Conditions: 

Maximum 20 hours per week

Hours based on business needs

Open until filled

Special Notes: 

This position is 100% on campus and not eligible for remote work.

The end date is June 30th 2024 or sooner contingent upon funding availability

The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its program or activities.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.