EMCC Jobs and Employment
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Admissions and Records Support Staff

Department: 
Admissions and Records
Hours: 
8:00 a.m. -6:00 p.m. Monday - Friday and extended hours during peak seasons.
Salary Range: 
$13.85/hour - $15.00/hour, DOE
Benefits Eligible: 
No
Job End Date: 
June 30, 2024 with potential renewal.
Application Due Date: 
Friday, September 1, 2023
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

Estrella Mountain Community College (EMCC) is hiring Admissions and Records Support Staff personnel to work in a dynamic team atmosphere.  This position will provide customer service assistance in a professional environment to a diverse population of current and prospective students.

Essential Functions: 

40% - Provides front-line/phone customer services to students in person and/or on phone with admissions, registration, and general advisement questions

30% - Responds to a high volume of incoming/outgoing telephone calls using a multi-line phone system

25% - Follows detailed processes, procedures, and policies

5% - Performs other assigned duties that are commensurate to the grade level of the position

Minimum Qualifications: 

1. Experience providing front-line customer service in an office setting, in person and by phone
2. Experience using Microsoft Office or similar software for the purpose of creating documents
3. Experience using the Internet search engines for conducting basic online searches
4. Experience interpreting and communicating policies and procedures
5. High school diploma or GED

Desired Qualifications: 

1. Experience working in an regulatory environment
2. Experience working in a higher education setting
3. Experience working with online student systems
4. Experience working in one or more areas of student services
5. Demonstrated ability to multi-task
6. Experience providing administrative support to a diverse population

Special Working Conditions: 

Seeking miday and/or afternoon/evening coverage, may need to work mornings occasionally.  Ideal candidates are self-motivated, have excellent customer service and communication skills, and enjoys interacting with students, faculty, staff, and the community, should also possess ability to follow written and verbal directions and maintain a professional attitude.

May be required to work evenings and/or weekends. May require prolonged periods of viewing a computer monitor. May be required to work multiple sites or locations. Requires ability to commute off campus; users of off campus vehicles must meet district minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirments

Special Notes: 

Special Notes: 

Position will be for 20-25 hrs per week.

Office Hours
Peak (August & January)
M-Th 8am - 6:30pm
Friday 9am - 5pm

Non-peak
M-Th 8am - 6pm
Friday 9am - 5pm
​
Summer Hours:
​M-Th 8:00am - 6:30pm

The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its program or activities.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.