EMCC Jobs and Employment

Admissions, Records, and Registration Support Staff

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Department: 
Admissions, Records, and Registration
Hours: 
25 hours between the hours of 8:00 a.m. - 6:30 p.m. During peak time hours are extended from 7:30 a.m - 7:00 p.m.
Salary Range: 
$12.00/hour
Benefits Eligible: 
No
Application Due Date: 
Friday, October 30, 2020
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

Estrella Mountain Community College (EMCC) is hiring a Admissions, Records, and Registration Support Staff team member to work under the learning college philosophy (http://www.estrellamountain.edu/learning-college)  where learning happens anytime, anyway, any place.  This position will provide customer service assistance in a professional environment to current and prospective students.

Essential Functions: 

40% - Provides front-line/phone customer services to students in person and/or on phone with admissions, registration, and general advisement questions
30% - Responds to a high volume of incoming/outgoing telephone calls using a multi-line phone system
25% - Follows detailed processes, procedures, and policies
5% - Performs other assigned duties that are commensurate to the grade level of the position

Minimum Qualifications: 
  1. Experience providing front-line customer service in an office setting, in person and by phone or telecommuting   
  2. Experience using Microsoft Office or similar software for the purpose of creating documents
  3. Experience using the Internet search engines for conducting basic online searches
  4. Experience interpreting and communicating policies and procedures
  5. High school diploma or GED
Desired Qualifications: 
  1. Experience working in an regulatory environment
  2. Experience working in a higher education setting
  3. Experience working with online student systems
  4. Experience working in one or more areas of student services
  5. Demonstrated ability to multi-task
  6. Experience providing administrative support to a diverse population
Special Working Conditions: 

Looking for afternoon/evening coverage. Ideal candidates are self-motivated, have excellent customer service and communication skills, and enjoys interacting with students, faculty, staff, and the community, should also possess ability to follow written and verbal directions and maintain a professional attitude.

May be required to work evenings and/or weekends. May require prolonged periods of viewing a computer monitor. May be required to work multiple sites or locations. Requires ability to commute off campus; users of off campus vehicles must meet district minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirments

Special Notes: 

Position will be for 20-25 hrs per week. This position will be open until filled. Applications will be reviewed as received.


The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its program or activities.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.