EMCC Jobs and Employment

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Enrollment Services Support Staff

Admissions, Records, and Registration
25 hours between the hours of 8:00 a.m. - 6:30 p.m.
Salary Range: 
Benefits Eligible: 
Application Due Date: 
Sunday, August 4, 2019
All applications are due by 11:59PM (Arizona time) on the day listed above.
Job Summary: 

Estrella Mountain Community College (EMCC) is hiring a Enrollment Services Support Staff (A&R) to work under the learning college philosophy (http://www.estrellamountain.edu/learning-college)  where learning happens anytime, anyway, any place.  This position will provide customer service assistance in a professional environment to current and prospective students.

Essential Functions: 

40% - Provides front-line/phone customer services to students in person and/or on phone with admissions, registration, and general advisement questions
30% - Responds to a high volume of incoming/outgoing telephone calls using a multi-line phone system
25% - Follows detailed processes, procedures, and policies
5% - Performs other assigned duties that are commensurate to the grade level of the position

Minimum Qualifications: 
  1. Experience providing front-line customer service in an office setting, in person and by phone
  2. Experience using Microsoft Office or similar software for the purpose of creating documents
  3. Experience using the Internet search engines for conducting basic online searches
  4. Experience interpreting and communicating policies and procedures
  5. High school diploma or GED
Desired Qualifications: 
  1. Experience working in an regulatory environment
  2. Experience working in a higher education setting
  3. Experience working with online student systems
  4. Experience working in one or more areas of student services
  5. Demonstrated ability to multi-task
  6. Experience providing administrative support to a diverse population
Special Working Conditions: 

Looking for afternoon/evening coverage. Ideal candidates are self-motivated, have excellent customer service and communication skills, and enjoys interacting with students, faculty, staff, and the community, should also possess ability to follow written and verbal directions and maintain a professional attitude.

May be required to work evenings and/or weekends. May require prolonged periods of viewing a computer monitor. May be required to work multiple sites or locations. Requires ability to commute off campus; users of off campus vehicles must meet district minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirments

Special Notes: 

Position will be for 20-25 hrs per week. Looking for midday and evening coverage.

The Maricopa County Community College District (MCCCD) is an EEO/AA institution and an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin. A lack of English language skills will not be a barrier to admission and participation in the career and technical education programs of the District.

The Maricopa County Community College District does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. For Title IX/504 concerns, call the following number to reach the appointed coordinator: (480) 731-8499. For additional information, as well as a listing of all coordinators within the Maricopa College system, visit http://www.maricopa.edu/non-discrimination.