Estrella Mountain Community College is hiring a Computer Commons Learning Facilitator to work under the Learning College Philosophy where learning happens anyway, anytime, anyplace. This position provides both on-site and online computer usage support for students and works in the Computer Commons assisting students with completing and submitting course work at EMCC. To include, this position will assist on a half time bases the Instructional Testing Services Center with face-to-face make-up testing, and online/hybrid testing.
65% - Assists sudents using software/hardware to complet course work
20% - Provides one-on-one tutoring for Instructional Computing Courses
15% - Maintains the assigned Computer Laboratory; performs related duties to Instructional Testing Center to commensurate to the level of the position.
Completion with an “A” grade in Microsoft Office Suite 2013 course (e.g. CIS105)
Effective oral communication skills
Understanding of the characteristics of good customer service
Access to high-speed internet and technological tools used to perform online tutoring or assist students in a virtual environment. This may include, but not limited to, a computer, webcam, microphone, and headset.
Experience with administrative duties in an educaltional testing services environment.
Experience handling confidential information
Experience with front line customer service
Experience multi-tasking in a busy high-level learning environment
Completion with an “A” grade in one or more computer programing courses (e.g. Java, C++, C#, Visual Basic, SQL, PHP)
- This postion requires high level knowledge of Microsoft Office Suite. The candidate needs to be patient, supportive, care for student success and flexible to attend training meetings.
- Must be dependable and available during peak times throughout the semester.
- EMCC students eligible for work study through financial aid are encouraged to apply.
- Incumbents to begin in fall 2020.
Please include with your cover letter a Letter of Interest detailing a summary of qualifications and a philosophy statement explaining how you in this role will support Estrella Mountain's Learning College initiative and student success. For more information about the Learning College Principles, please visit our Learning College site.